Strife

July 24, 2010

Gawd! It’s been such a horribly aggressive weekend and we’re not even halfway through yet!

I woke up to find that the water I’d put into the top half our of Tata Swach water filter last night was just sitting there. It should have been in the bottom half  by midnight! After all the drinking water crises we’ve already weathered, this was just too much! This thing is supposed to just work. It’s nothing so fancy, it’s not supposed to cause any problems. Least of all when it’s not even one month old!

I called the 1-800 number at 8 a.m., only to be told they wouldn’t open till 10. I called again a little after 10. They walked me through a basic cleaning session, to no effect. Then they gave me the number of the service technician. I called the fellow, he told me to take the “bulb” back to the shop I bought it from and he’d have a new bulb ready for me to pick up by Monday.

Naturally, I completely lost it with him. I told him in no uncertain terms that I’d sooner go to consumer court than go back to the shop.

“We don’t do home visits,” he said.

“Let me speak to your manager and I’ll see how you don’t do home visits,” I screamed.

In India, unfortunately, screaming works. He could have just hung up on me; instead, reluctantly, he gave me his manager’s number. By the time I got through to the manager, he had already briefed him. Though I was very polite and soft-spoken (I usually start off that way!), the manager agreed to send someone home to fix it even before I had finished reciting my litany of woes and asking for an exception to the “no home visits” rule.

Service technician called me back and I was quite civil to him as we fixed up the modalities of the home visit. Somewhat to my surprise, the visit went off alright. The person was to come before 4 and he came at 2.45; he called on the way; he brought a spare bulb; he spoke sufficient English; he replaced the bulb and went on his way without even charging me for the home visit. Phew. We’ve got drinking water again – we were down to the last half litre or so!

Meanwhile, cockroaches have been making their presence felt in the last week or so. It’s time for another round of disinpestation, so I called the pest control guys. After various calls back and forth (mostly back), it’s fixed up for Wednesday afternoon. That means I get to work from home on Wednesday. Yay!

Then  I followed up with Epson for ink cartridges for our printer. We’ve been hunting for these high and low all over Bangalore for the last couple of months, with a complete lack of success. Finally I got in touch with the Epson marketing office (as opposed to the dealer) here and said I needed about Rs 15,000 worth of ink cartridges and were they going to do business or not? You know what they said? “Email me, I’ll have it delivered to you.” Sounds too good to be true, so I’ll believe it when I see it.

Since it was turning into that kind of a day, I called Electrolux too. Our microwave lost its wave (or maybe its micro, for all I know) when we moved to this place and clearly hasn’t got it back yet. It’s well out off the Warranty period, so I have to pay for the home visit as well as the repair, but at least they didn’t say, “Go back to the shop you bought it from; we don’t do home visits.” My word, would they have been in trouble if they’d gone anywhere near that line of thought!

So for the coming week, I have cockroach-killers, microwave zappers, and cartridge carriers lined up. And there is a lemon and raisin cake sharing counter space with four chocolate cup cakes. (Two chocolate cupcakes went down the hatch pretty fast between the three of us.)

And it’s not even tea time yet.

Pretty productive day, don’t you think?

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